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Melissa Bartak

Strategy,Operations and eCommerce Leader

Melissa Bartak

Strategy,Operations and eCommerce Leader

Strong passion for strategic planning, business processes, operational excellence, eCommerce, talent development and accelerating growth across all lines of business. A highly effective, dedicated omnichannel cross-functional leader with substantial experience and knowledge in handling strategy, problem-solving and accelerating consumer and brand growth. A self-motivated, priority-driven, collaborative individual who is accustom to fast-paced evolving environments with diverse organizational and operating challenges to achieve successful outcomes. Self-starter, flexible thinker who always thinks with a strategic mindset.


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Professional Experience

More than Twenty-five Years of Retail, Strategy, Operations and Technology Leadership Experience


Gro Software, LLC

https://www.grocrm.com

2017-Present

Global CRM (Customer Relationship Management) consumer-centric technology platform providing iOS (iPhone, iPad, Apple Watch, Apple TV and iMessage) and macOS business apps, services and support exclusively to the Apple® US and International small business market.

SVP Global eCommerce Strategy and Operations

Gro Software, LLC - San Francisco, CA

2017-Present

A vital member of the senior executive startup team responsible for the growth, profitability and strategic vision of an award-winning global Apple iOS CRM platform. An influential forward-thinking cross-functional leader that drives innovation and transformational change in a fast-paced marketplace environment to align corporate strategies with consumer needs.

Executive Board Member

Gro Software, LLC - San Francisco, CA

2017-Present

Co-Founder

Gro Software, LLC - San Francisco, CA

2017-Present

Melissa Bartak SVP Global eCommerce Strategy & Operations

Ntractive, LLC

http://www.ntractive.com

2008-2016

Global CRM (Customer Relationship Management) software company providing cloud-based software, services and support to the Apple, Inc. small and medium enterprise consumer market in the US, Europe, China, Japan, South America, and the Middle East.

Strategic Planning Management Consultant and Advisor

Ntractive, LLC - Grand Forks, ND

2008-2016

Key member and management consultant/advisor to the global CRM executive startup team. Responsible for corporate strategic planning, raising investment capital, management consulting, business development, developing business plans, analyzing and measuring financial data, competitive analysis and create corporate action plans.

Melissa Bartak Strategic Planning Management Consultant and Advisor

Lowe's Companies, Inc.

https://www.lowes.com

2004-Present

Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement. Headquartered in Mooresville, North Carolina, the company operates a chain of retail stores in the United States and Canada

District Operational Excellence & Strategy, Leader Mentor and Coach

Lowe's Companies, Inc. - Minnesota and North Dakota

2016-Present

A self-motivated, independent omnichannel retail leader who creates a culture of high achievers within the organization to elevate the customer experience. Key focus on investing in our core talent to propel our leaders forward toward continuous success. Successful track records of creating, developing, influencing and growing diverse high-potential talent pools of leaders who are highly skilled in strategy, methodical processes and analyzing complex problems.

Store Operations

Lowe's Companies, Inc. - Grand Forks, ND

2004-Present

A key member of the leadership team responsible for building the operational blueprint for business strategy, implementation, and execution. Known in the market for top-notch operations and running a tight ship while constantly exceeding organizational goals. Responsible for analyzing financial trends and metrics to align market goals with the organizational plans.

Melissa Bartak District Operational Excellence & Strategy, Leader Mentor and Coach

"I had the pleasure of working with Melissa while at Lowe’s for nearly 10 years. Melissa’s skills in operational excellence, attention to detail, customer focus, and driving top-line and bottom-line performance are unmatched. She consistently leads and develops high performing teams producing top tier results. Melissa would be of great value to anyone seeking a dynamic leader within an operations leadership role!"

Kendall McMullin

Agiliti Health, Inc.

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Global Strategic Planning & Technology Growth

Accelerate Short and Long Term Growth Opportunities


Launched

Strategic Planning and Analysis
Digital strategies and business planning processes to achieve short-term and long-term financial, organizational and brand goals to move the organization in the right direction for success and growth.

Increased

Financial Analysis and Models
Revenue and profit growth with strategic enterprise initiatives, analyzing financial models and developing action plans to drive positive business outcomes in the global marketplace.

Expanded

Global Business Planning
Global market share and drove financial and brand growth in the marketplace while under tight budget constraints.

Delivered

Go-To-Market Planning
Clear vision and a roadmap for go-to-market success by gathering consumer and competitor data to create both short-term and long term strategies.

Guided

Influenced Stakeholders
Series A (570K) and Series B (1.6MM) investment rounds from angel investors and venture capital to extend the financial runway. Guided stakeholders through the due diligence process, created a SWOT analysis, financial analysis, and key metrics to help develop the financial business model for the consumer subscription service.
MM Raised

Researched

Growth Opportunities
Consumer metrics, insights, behavior, and habits to open up new markets, and drive growth opportunities in existing markets.

Analyzed

Complex Problem Solving
Customer and competitor financial models, data and metrics to increase customer traction and acquisition in our key vertical markets.

Advised

Cross-Functional Leadership
Lead the MBA financial team, founders and stakeholders on driving the organization in the right direction for global market growth and profitability in the US, Europe, and Asia. Strong focus on global strategy and financial model analysis. Outlined strategies for merger & acquisition (M&A) targets for the organization.
Melissa Bartak Blog Article

Strategic Planning In Operations & Technology

Strategic thinking is key to settings goals, managing priorities and identifying risks...
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Brand Equity, Storytelling and Digital Strategies

Short-term and Long-term Brand, Product and Organizational Direction


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Consumer Products Awards, Honors and Highlights


Gro CRM Apple App Store Award
Gro CRM Apple App Store Award

Apple App Store

Gro Software, LLC
Gro CRM - #3 in "CRM" Category
2018-2020
Gro CRM Finances Online Award
Gro CRM Finances Online Award

Finances Online

Gro Software
"Great User Experience" Award
2017

Finances Online

Gro Software
"Rising Star" Award
2017
Lowes Store Of The Year Grand Forks, ND
Lowes Store Of The Year Grand Forks, ND

Lowe's Companies, Inc.

Grand Forks, North Dakota
Store of the Year
2008

"Melissa is the greatest manager I've ever worked with. She leads by example and many people find her energy, enthusiasm, and dedication to be a very motivating force every day. Melissa has impeccable problem-solving skills and extensive knowledge across every channel of the business. She builds great relationships with customers as well as employees to create the best experience possible."

Lindsey Ilenda

Lowe's Companies, Inc.

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Retail Operational Excellence & Customer Experience

Creates a Culture of High Achievers to Elevate the Customer Experience


Influenced

Talent Development
455M+ operational growth in the market by mentoring, coaching and training leaders on strategy, process improvements and best practices.
MM Growth

Accelerated

Cross-Functional Training
Market KPIs with cross-functional leadership training, support, and sharing of best practices with all stakeholders.

Developed

Process Improvements
A culture and environment of strategy, operational excellence and continuous process improvements within the district.

Delivered

Performance Management
Strategies, objectives, and values to operational teams to drive accountability and results within the district.

Impacted

Operational Excellence
35M+ operational strategy and processes to drive sales to shrink down to the lowest in the district (0.2% YTY).
% Sales to Shrink

Achieved

Omni-Chanel Retail
Consistent YTY KPI targets and goals in the 99% percentile which has resulted in numerous recognitions.
% KPI Achieved
Melissa Bartak Blog Article

Achieving Operational Excellence In Your Organization

Operational excellence is the execution of an organization's strategy that is better than its competitor...
Melissa Bartak Blog Article

Modern Consumer Retail Terms You Need To Know

Relationship retailing is a strategy that businesses use to create long-lasting relationships with customers...

"Melissa is an excellent leader. She has this ability to get people to join her in her endeavors because she will get down and do the work right along side you. She is very relationship-focused and builds great teams."

Jennifer Aipperspach

Meridian Behavioral Health, Inc.

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Professional Education & Certificates

A Passionate High Achiever and Self-starter Who is Driven to Succeed


Certified Change Management Professional (CCMP)

Professional Certificate
Credential ID: In Process
2020 - Present

Certified Six Sigma Black Belt (CSSBB)

Professional Certificate
Credential ID: n8FaOOP73V
2019 - Present

University of North Dakota

Business Administration, Management and Operations

"Melissa is a dynamic cross-functional leader with a real passion for retail management, omni-channel customer experience and accelerating key business growth. She builds synergies with other leaders to shape, steer, and advise on all aspects of business strategy within the organization. Melissa would be a tremendous asset to anyone seeking a focused, enthusiastic and influential leader!."

Micah Larson

Lowe's Companies, Inc.

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Work-Life Balance

When I'm not at work, you can find me traveling, working out ("Where are my Nike tights!"), cycling and spending time with my family


Melissa Bartak Linkedin